my return
& refund

At undiz, you have 30 days from the date of purchase to return the item. Exceptionally, due to the festive season, for orders placed between 11/11 and 08/12, you have 60 days from the date of purchase to return it to us. The return is at your expense, via the carrier of your choice. Do not forget to include the invoice of the order in the package.
Please go to your local post office or collection point to return the package.
Our return address is as follows
Entrepôt UNDIZ (returns department)
ZAC Paris Oise
Building D
Avenue de Madrid
60126 Longueil-Sainte-Marie
France.
Exceptionally, due to the festive season, for orders placed between 11/11 and 08/12, you have 60 days from the date of purchase to return it to us.

To return an order placed on our website inter.Undiz.com, send it to the following address:
Entrepôt UNDIZ (service retour)
ZAC Paris Oise
Bâtiment D
Avenue de Madrid
60126 Longueil-Sainte-Marie
France
Once your items have been received in our warehouse, we will issue a refund for them. The items you return must be in perfect condition along with their tags and the order invoice.

If you change your mind or the item does not suit you, you will be responsible for the return shipping costs. You can pay for the return shipping costs when you register your return request on our website or directly through the carrier of your choice. Of course, in-store returns are free, and you can return your online order to any Undiz store.
However, if an order error was made by us, please contact Customer Service directly by clicking on Contact-us.

You will only be reimbursed for the shipping costs charged at the time of order shipment if you exercise your right of withdrawal within 30 days of the date of purchase and only if you return your order in full.

If you have problems printing your return label, we advise you to print it at your office or a friend or family member's house. However, if you don't receive your return voucher, please check your spam or junk mail folder, as this email may be automatically sent there. For all other issues, please contact Customer Service directly by clicking on Contact-us

Of course! Returns of discounted or promotional items can be returned or exchanged:
- You have 30 days to return your items to the warehouse or store. You can make your return request from your inter.Undiz.com account and follow the return to warehouse process. Upon receipt and verification of your package, we will issue you a refund (exchanges are not permitted).
For guest orders, you can also print your order invoice (from the order dispatch email) and go through the return to warehouse process. Upon receipt and verification of your package, we will issue you a refund (exchanges are not permitted).

Please note that for safety reasons, we do not accept exchanges or returns of masks!

We advise you to track your return using the information provided by the carrier to ensure that your shipment has been delivered to inter.undiz.com. Please allow an average of two weeks for your return to be processed and five days for your refund. Once your package has been received, an email will be sent to inform you!

After receiving and processing your return (the items must be in perfect condition and have their tags), you will receive a confirmation e-mail indicating the amount that will be credited to your account within five days.