my delivery

Our normal delivery times vary depending on the delivery method chosen. On average, it takes between 3 and 5 days to be delivered to your home or shop. If, despite our efforts, there is a delay, you'll automatically be informed via email. You can, of course, contact our customer service team for more information.
Please note that deliveries are only made on working days.
Costs vary, depending on the delivery method chosen:
Home delivery: 6,95CHF. Free from 75CHF.

If you have an Undiz account, go to int.undiz.com. In the "My Orders" area, you can track the status of your order at any time. You will have access to the delivery link, so you can stay up to date on your delivery
If you don't have an Undiz account, send us a message via this link Contact-us with the order number and your delivery postcode.
*For technical reasons, delivery tracking is not available if your package has been prepared in a store or if it's sent in several packages.

We apologize for this unusual situation. Please note that our teams do their best to ensure that your package is shipped as quickly as possible. On average, it takes fewer than 3 to 5 working days for your package to be processed and shipped. This timeframe may be extended during busy times (sales, promotional periods, etc.) or because of health restrictions.
In any case, you will receive an email as soon as your package is shipped from our warehouse. However, if your order was placed more than ten working days ago and has still not been shipped, please feel free to contact our customer service by clicking on Contact-Us. We will resolve the situation for you.

We apologize for this unusual situation. Please note that our teams do their best to ensure that your package is shipped as quickly as possible. On average, it takes fewer than 3 to 5 working days for your package to be processed and shipped. However, in view of current measures, this timeframe may be extended, especially during peak times (Christmas, Black Friday, sales or other promotional offers).
In any case, you will receive an email as soon as your package ships from our warehouse. However, if your order was placed more than ten working days ago and has still not been shipped, please feel free to contact our customer service by clicking on Contact-us.

A carrier may notify a customer of the arrival of their package a day in advance when it's actually scheduled to arrive the day after. You should also be aware that your package is delivered with no signature required and can be passed on to a third party.
Before contacting Customer Service and within 48 hours of delivery of your package, please check your communal package delivery area, ask your concierge, your neighbour or your post office. They may have it. If, despite all these checks, your package cannot be found, please contact Customer Services directly by clicking on Contact-us.

We apologize for this unusual situation. Please note that if your order has been shipped by the carrier, it takes 48 hours after the shipping date for it to be active. However, if your link has still not been activated after this period, please contact Customer Service directly by clicking on Contact-us. Lastly, for in-store delivery, please note that you will be contacted by our teams to resolve the matter.

The unusual situation we are currently experiencing may cause some delays and therefore slightly longer update times in some cases. After ten days with no updates, please contact Customer Service directly by clicking on Contact-us We will then check with the carrier.

Your parcel can be left with your neighbour or, if necessary, a delivery note will be left in your letterbox in order for you to retrieve it from your post office. In any case, with or without a delivery notice, you can go directly to your post office with the tracking number and your ID.
Please note: After a period of 15 days, your order will be returned to our warehouse, and you will be contacted by Customer Service. You will be offered forwarding to your home address or to another address.

Don't worry, if you are unable to retrieve your package in a store or at a collection point, someone else can do it for you! You will need to show proof of identity. If the person retrieving the order is different from the one who made the purchase, a written authorisation and a copy of the purchaser's identification card must be presented.