Express delivery 

Thanks to our partner DHL, we can deliver your parcel to the address of your choice.
If you are absent when the first delivery attempt is made and due to the size of the parcel it cannot be left in your letterbox, a delivery notice will be left offering you the chance to choose the date and address for a second delivery attempt. Simply visit the dedicated web page mentioned on the delivery notice and choose a new delivery date.
If you do not provide any instructions, a second delivery attempt will be made on the following day. If you are absent, your parcel will be dropped off at your local post office, where it can be collected during the next 15 days. In this case, you will receive an SMS or email. Tip: have your parcel delivered to your workplace, there will always be someone their to receive it!

Click here to track your order

Standard delivery

Choose Spring and receive your order within 10 working days.
Spring is a local postal service. Delivery times may vary from one country to another. You will be provided with comprehensive tracking information, with a maximum of nine updates regarding the status of your parcel via this link: where is my parcel

Returns

You can return articles directly to our warehouse by post.
You will be responsible for paying return shipping costs unless the return is due to an error made by us.
Articles must be accompanied by your invoice (available under “my account/ my orders/ track my order/ print invoice”).
If you return articles to our warehouse, only a refund is possible (not an exchange).

ZAC Paris Bâtiment D
Avenue de Madrid
60126 Longueil-Sainte-Marie
FRANCE

Once the articles have been sent to our warehouse, send the tracking number to this address: undiz@global-e.com
Once the articles have been received and verified, you will receive a refund within 7 working days.
For more details, please follow this  link