FAQ
NEED HELP?

Retour

my return
& refund

How do I return an item by post, and what is the processing time?
At Undiz, you have 60 days from the date of purchase to return the item. You must first inform us via the website of the items you wish to return. To do so, simply select them from the list of orders you have placed:
- Click on "My Account", log in to access the follow-up of your orders and returns, then click on the "Details" of the order concerned.
Select the item to return, the reason for the return, the carrier and then confirm.
- Print your return label and affix it to the package after having detached your proof of return (to be cut out on the dotted lines).
- Also print your Undiz order invoice.
- Go to your local post office to drop off your package.
Please note:
- If you wish to make an in-store return, there's no need to register your return request online. You'll simply need to present your invoice at the checkout.
- If you have ordered as a guest, print your invoice and go to the post office to apply postage to your parcel and drop it off!

If you make a return to the warehouse, it takes an average of two weeks for it to be received and processed. However, depending on peak times (sales, Christmas, Black Friday, etc.), it may take a bit longer! You can track your package in order to remain up to date. Once received and processed at the warehouse, you will receive a confirmation email to confirm your refund:
- by re-crediting the corresponding transaction if you paid for your order with a credit card or via PayPal.
What's the return address?
To return an order placed on our website inter.Undiz.com, send it to the following address:
Entrepôt UNDIZ (service retour)
ZAC Paris Oise
Bâtiment D
Avenue de Madrid
60126 Longueil-Sainte-Marie
France
Once your items have been received in our warehouse, we will issue a refund for them. The items you return must be in perfect condition along with their tags and the order invoice.
Am I responsible for the return shipping costs?
If you change your mind or the item does not suit you, you will be responsible for the return shipping costs. You can pay for the return shipping costs when you register your return request on our website or directly through the carrier of your choice. Of course, in-store returns are free, and you can return your online order to any Undiz store.
However, if an order error was made by us, please contact Customer Service directly by clicking on Contact-us.
Are shipping costs refunded when I return a product?
You will only be reimbursed for the shipping costs charged at the time of order shipment if you exercise your right of withdrawal within 60 days of the date of purchase and only if you return your order in full.
What do I do if I have a problem with my return voucher?
If you have problems printing your return label, we advise you to print it at your office or a friend or family member's house. However, if you don't receive your return voucher, please check your spam or junk mail folder, as this email may be automatically sent there. For all other issues, please contact Customer Service directly by clicking on Contact-us
Can I return an item purchased on sale or from an outlet?
Of course! Returns of discounted or promotional items can be returned or exchanged:
- You have 60 days to return your items to the warehouse or store. You can make your return request from your inter.Undiz.com account and follow the return to warehouse process. Upon receipt and verification of your package, we will issue you a refund (exchanges are not permitted).
For guest orders, you can also print your order invoice (from the order dispatch email) and go through the return to warehouse process. Upon receipt and verification of your package, we will issue you a refund (exchanges are not permitted).

Please note that for safety reasons, we do not accept exchanges or returns of masks!
How can I check the status of my return?
We advise you to track your return using the information provided by the carrier to ensure that your shipment has been delivered to inter.undiz.com. Please allow an average of two weeks for your return to be processed and five days for your refund. Once your package has been received, an email will be sent to inform you!
How long does it take to receive a refund?
After receiving and processing your return (the items must be in perfect condition and have their tags), you will receive a confirmation e-mail indicating the amount that will be credited to your account within five days.

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