Hi team @undizfamily, we are still opened ! Please find below all the top answered questions due to the Coronavirus we are all facing. Feel free to contact us on Facebook Messenger or drop us an email to firstname.lastname@example.org Undiz ❤️ you
Are undiz stores closed and for how long?In accordance with government mesures, our stores will remain closed until further notice.
Countries affected are France, Belgium, Spain, Poland, Russia, Lebanon, Marocco, Qatar, Saudi Arabia, United Arab Emirates.
We will keep you posted if any update Can I still order and get delivered at home?All online orders will safely continue to be delivered at home only. Others shippings methods remain closed.I would like to return an article purchased in stores but they are closed. How can I do ?Our return times have been extended during this time. You can now return items up to 90 days and wait for our stores to be opened again. The return period will be extented again if necessary.I want to return an item purchased on undiz.com but stores are closedOur return times have been extended during this time and you have up to 90 days to return your order. You can also send back your order at our warehouse & own expenses to this address : Entrepôt UNDIZ (service retour) ZAC Paris Oise Bâtiment D Avenue de Madrid 60126 Longueil Sainte-Marie France. When we receive your order, we will refund you the returned items. The items must be in perfect condition with their tags and your bill available in "my account". I ordered online with a delivery in store and my order is still delevering. What can I do ? If you are in Spain, Poland or Belgium, we invite you to reach us with our contact form on undiz.com or on facebook messenger with your order number so that we can answer you with the best solution within 24H.My order has been delivered in store and I couldn't get it. What can I do ?We invite you to reach us with our contact form on undiz.com or on facebook messenger with your order number so that we can answer you with the best solution within 24H.